Knowledge Base and Forums/Livescribe Forums/Livescribe Connect

connect cant send documents to OneNote 2013

Jamesiecoll
posted this on January 25, 2013 02:55

HI, I have just installed office 2013 preview on my home pc, I already have office 2010 and connect played nicely with oneNote 2010 before I installed 2013, now connect fails to send notes to oneNote, displaying the message:

"xxx was not sent, unable to send to onenote"

if i uninstall onenote 2013, connect works again with onenote 2010, but if I uninstall onenote 2010, connect cannot send documents to onenote 2013.

obviously the new onenote  2013 is still a preview, but it is to be released at the end of march and it would be good if you could get connect to work with it before then


regards


James

 

Comments

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Priscilla
Livescribe

Hi James,

Thanks for writing!  Livescribe Connect is currently compatible with One Note 2010 and not 2013 as you have come across.  We have submitted a bug for Engineering regarding this issue and will follow up with you when we have more information.

Have a great weekend!

Best,

Priscilla

January 25, 2013 16:58
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Rohan Kapoor

Hi Priscilla,

 

I also want to chime in and state that this is now a problem for me (I've switched to WIndows 8, Office 2013 on all of my computers). Do you know approximately how long it would take to fix?

January 28, 2013 13:39
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Daniel Carr

Hi Priscilla, 

I'd also really like to know how long this will take, if possible.

I bought the pen yesterday and the main draw for me was being able to sync with One Note, but I have recently upgraded to 2013 so currently can't use this feature.

 

Thanks

January 29, 2013 08:56
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Priscilla
Livescribe

We do not have an ETA on a fix for this.  I'll post updates here as they come our way.

Best,

Priscilla

January 29, 2013 17:32
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Thomas Smith

Any update on Onenote 2013 syncing? Office 2013/Office 365 was officially launched to retail and public channels last week, while its been available to Enterprise users since October, and previewed to consumers since November. 

I'm just concerned that with the recent focus on Evernote is delaying support and development for other platforms such as Onenote. 

February 05, 2013 10:50
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Stuart Henderson

I see you've known about this problem since September since someone posted on these forums way back then.  For students like me who are weeks into a new semester, it's extremely frustrating that there is no OneNote support.  I can't possibly think that if the issue was being worked on that it would take over 5 months to fix it.

February 05, 2013 18:20
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Brian Flock

I've commented on another thread on this subject, but agree with the above.  My pen is useless without this support and I can't understand why it's taking you so long to enable support.  Very disappointing.

February 21, 2013 10:44
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Greg Fountain

I wish I would've known this sooner.  I recently purchased a pen with the intent of using it in OneNote 2013.  :(

February 22, 2013 19:26
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Thomas Smith
Any update on this issue? Tomorrow will be a month since Office 2013 was released, and there has been no update about this issue.

I've been thrilled that I've seen new software and updates for the Wifi Pen formally known as Sky in the last 30 days, but no mention of a fix/beta/workaround on this issue.

I love this pen and use it for class. It's disappointing the lack of continuing support for a "previous generation" product when I bought this last May.
February 28, 2013 15:16
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aron weinberg

ANY UPDATES???

I purchased my Livescribe Echo BECAUSE it was compatible with Onenote.  I love this pen, but this incompatibility with Onenote is killing me!  

 

I'm a university student, and this is a huge issue for me!  PLEASE FIX THIS CRITICAL ISSUE!!!

Thanks

March 06, 2013 11:50
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MyCIOLive

Just thought I would chime in to say that as a prospective customer, I'll be waiting for this to issue to be fixed before purchasing...  Even though I am somewhat perturbed by the amount of time this thread/issue is taking to resolve... Perhaps Product Management is keeping this item as a lower-priority issue... Maybe Microsoft Office customers represent a minority?

March 10, 2013 21:12
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Tracey Cauchman

I really need this too, any ETA?

April 03, 2013 04:07
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Jay K

I too just purchased an Echo 2gb to find that OneNote sync will not work with OneNote 2013.  Very disappointing!  

Everyone who finds this thread that has this problem needs to add a comment to help increase awareness and hopefully raise the priority on getting this resolved with livescribe product management.

Evernote is great but I work for a cool-aide drinking Microsoft shop and I cannot risk putting proprietary work documents out in the "cloud".  I was depending on OneNote sync in order to make this a functional tool for me.

April 11, 2013 16:45
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Joe Blake

My Echo pen is going up for sale on Ebay if you can't get this resolved ASAP.  You've got to understand that I've been using the pen for ALL of my client notes.  If I can no longer manage my client notes through OneNote 2013 the pen is worthless to me.  

April 15, 2013 11:55
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Krystal Efthimiou

Is there an ETA yet? I would also like to be able to use OneNote2013 with my Echo pen.

April 17, 2013 20:59
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Javier Canal Quijano

There are many of us who rely on OneNote 2013, please update the connector ¡ASAP! 

April 20, 2013 05:22
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Thomas Smith
Bueller? Bueller? Bueller?

End of this month marks 3 months since Office 2013 was released to the public and 4 months since the last response to this issue.

The longer you wait, more of your customers upgrade to 2013 which makes this situation worse. I understand that development and testing takes time, but there has been no communication about this situation since Jan 29.

If Livescribe is no longer developing software for the Echo or has development plans for Onenote 2013, please just come out and say it. Silence is not the way to treat your customers, especially to those who take time to find and respond to this forum to let you know there is a demand for this.

Please, we want and in most cases need information about the future of the Echo.
April 21, 2013 14:31
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Jhblake

Not Looking Good...

I sent a message directly to support on 4/22/13  and here is what they sent back...

Mary A. (Livescribe) <!--?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /-->

Apr 23 14:45 (PDT)

Hi Joe,

We have forwarded the request. Unfortunately OneNote 2013 is not compatible with our Connect application. If you have access to OneNote 2010 that is a compatible version to use directly with Livescribe Desktop and Connect software to share your smartpen data.

Thank you.

Mary A.
Livescribe Customer Support

April 23, 2013 19:33
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Tanja Wegmann

Leider ist OneNote 2013 nicht das einzige Problem, mit dem Livescribe nicht zurecht kommt: Ich habe Outlook-Exchange und deshalb kann ich keine Sites per E-Mail versenden. Als Lösung wurde mir doch in der Tat vorgeschlagen: "

If you have a desktop client, it usually works better if you use that.<!--?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /-->" Finde ich klasse!

Ich finde es unerhört, was Livescribe sich da erlaubt!! Es heißt nur immer: wir sind dran und können aber keinen Termin nennen.

Ich sehe mich definitiv nach einem Ersatz um. Glücklicherweise hab ich diese Unzulänglichkeiten erkannt, BEVOR ich mir den Sky gekauft habe.

May 03, 2013 02:07
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crib

It spent four f*cking hours to move a single drawing from the "Smart"Pen to OneNote2013 using a virtualized windows with an older version of OneNote. We now have May and it's still broken. This is absolutely unacceptable!

May 04, 2013 15:57
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Jason H
Livescribe

All,  we are still awaiting an ETA for fhis from our Engineering department.  We'll let you know once we have an update.

May 07, 2013 17:23
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Sid Price

Same for me from support today. Time to abandon this great product from a company that doesn't care about supporting it.

No point in even talking to customer service, they have been "hung out to dry" by their own engineering department.

May 08, 2013 14:08
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David Kerr

This is seriously unacceptable, knowing that programming is not very clear cut and is far from a simple task I sympathise with the company but this has been months now that it is not able to sync with one note 2013.  It is very disheartening that the company is not able to provide adequate support to its customeres especially since this is an exclusive product in the sense that you must buy genuine Livescribe refills, notebooks, stickynotes. It's not as though we the customers can pick up a $3 pack of paper and use our pens to their fullest extent we must use Livescribe paper, pens and ink.  I know i speak for some when I say we are at wits end with Livescribe and are looking to switch to different means of stationary because Livescribe cannot provide solutions to our concerns in a timely and efficient manner. Technology is ever evolving, we hope that Livescribe would be on top of their game, not behind the 8 ball.

May 19, 2013 13:10
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Changez Yusuf Mumtaz

I guess I'll go with Capturx....

May 20, 2013 23:48
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Rohan Kapoor

Hi Livescribe,

 

We're now 6 months since Office 2013 was released for Enterprise customers and 5 months since the consumer release. There has been no news from Livescribe during this time and it's been increasingly difficult to manage information coming from the Livescribe Smartpens.

 

I don't know about anyone else but having tried both a Lenovo Thinkpad Tablet 2 and the Microsoft Surface Pro (Windows 8 Professional tablets with Office 2013 and a digitizer), I am very tempted to buy and replace the Livescribe Smartpen completely.

 

With no updates from Livescribe, it is clear that the customer no longer matters and as such it is time for us to leave Livescribe behind.

May 28, 2013 14:29
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Y Kala

The Livescribe product has great potential but it seems that the feature advancements are moving too slowly. I have had Office 2013 for four months and have been waiting for an update from Livescribe so I can install it and not have any problems with my smart pen. I am disappointed and have decided to replace my pen with a new Surface Pro tablet.

August 12, 2013 11:47
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Thomas Smith
This week begins another semester for me and most College students. It is absolutely ridiculous that it's been over 9 months since your engineering team has known about this. Yet no news, no apologizes, no olive branches to your customers who have purchased your product. The Echo is still sitting on store shelves next to Windows 8 computers with Office 2013, and for every single student who bought a new computer with 2013 can not use your product properly. I'm glad that you continue to offer new products like the overpriced transcription service and the Wifi pen but no continuing support for existing customers. I used to help sell your products at my job, now I steer customers away from it. Y Kala please let me know how it works for you, so I can recommend a proper solution to students I work with everyday.
August 20, 2013 12:04
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Celeste Yeakley

Wish I had read these posts prior to this. The pen is useless to me without OneNote 2013 integration. I'll be sending my pen back promptly.  It seems Livescribe is trying to convince us to switch to Evernote and I refuse to go there. It is a shame as I think the concept is fantastic. It just needs to integrate with the business tools people use.

August 27, 2013 05:31
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Y Kala

You can still use Evernote, but I find OneNote to be vastly superior for my academic uses because I do a lot of inking (something Evernote is still working on apparently). Evernote just added an annotation feature for PDFs and such (Skitch), which is clunky as I am trying it out now.

After purchasing the Surface Pro, I have completely replaced my laptop and my Echo pen. I can now do as I please with OneNote 2013 and it's fabulous (the digitizer pen is great and feels like writing with a smooth pen). If you can afford it and using ink notes in OneNote 2013 this year is important to you, I would recommend it. Of course it has its hardware and software flaws which I won't rant about here (has nothing to do with the pen or OneNote).

I have reinstalled Office 2010 on my old computer in case I really need to use the Echo pen, but I won't have much use for it anymore.

August 27, 2013 08:21
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Ed Williams

Hi,

I bought one of your EchoPens in Jun and am still waiting to be able to use it with OneNote 2013. It appears you are getting a LOT of negative 'press' regarding this feature which should to be honest be easy to implement as you already have OneNote 2010 support.

I'm very very annoyed as I bought this product, which wasn't cheap, to use for my studies!!!

For about 1 year now we have been told that the engineers are working on it. However if this is the case you either have incompetent engineers or someone isn't telling the truth.

If you feel this isn't something your engineers can do, perhaps release some SDK or API so someone like myself can create a connection to OneNote for the community.

I think it would be a good idea to have a response from your CEO regarding this issue into your blog or announcements stating whether you are in fact going to support it or if in fact you have decided not to.

This will at least give customers options on whether to go looking at competitor products or at least a ETA on when we can start using your products.

Your Sincerely

Ed Williams

August 31, 2013 02:02
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Ed Williams

Response from LiveScribe:

Hi Ed,

Thank you for contacting us.

Unfortunately OneNote 2013 is not compatible with our Connect application. If you have access to OneNote 2010 that is a compatible version to use directly with Livescribe Desktop and Connect software to share your smartpen data.

Thank you.

Nina
Livescribe Customer Support

August 31, 2013 02:03
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Ed Williams

Response back by me:

 

Thanks for the response. However that doesn't really answer the question asked.

When will support for Office 2013 be coming ? It has been quite a while now and your the only company which is very behind. I have bought a very expensive product from yourselves and expect you to support it.

August 31, 2013 02:04
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Ed Williams

After paying for this piece kit. Which is really nice and fantastic in itself, they fall at the final hurdle. They have integrated it with Office 2010 it really is that much of a jump to make it compatable with 2013! So why are they dragging there feet?

Is it the end of LiveScribe? Perhaps they are losing out to the tablet market. Personally I like tablets but you still need to write on paper. Writing on a tablet just doesnt feel right.

This is not just annoying but is now making me feel as thou I have been fleeced!!!!

August 31, 2013 02:09
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Thomas Smith

Ed, I completely agree. The situation does not add up. Onenote 2013 only added Skydrive support compared to 2010. Its been 9 months since the public release and 11 months since the Consumer preview and the 10 months since the Technet version. In that time a competent developer should be able to work out the changes. 

Since then Livescribe has released the Sky and recently the transcription service, so the development team hasnt been fired. Its been 5 months since the last "official" response in this thread. It seems to me when Livescribe got into bed with Evernote, they decided to ignore support for Onenote and only focus on Evernote. 

Livescribe, please wake up. One of the original strengths of your products was allowing for multiple options for you users. You've decided to stop. Whether this is due to you are the only company with this type of product, or have some agreement with Evernote. Guess what tablets are catching up. 

I keep coming back here because I like your product a lot, but I'm loosing patience. I'm vocal about this to help justify a manager to task a developer to this issue. Please wake up and smell the coffee, because you're loosing customers and future customers over this.

August 31, 2013 05:40
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Jody Smallwood

I would like to buy the Livescribe pen but we also use One Note 2013 in the office - any idea when this bug is likely to be fixed?

September 12, 2013 22:30
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Omar Lewis

Damn, i wish i came across these complaints earlier. Its ridiculous that your company has been aware of this issue for a year and still hasn't resolved the connectivity issues. It appears that you are more interested in pushing Evernote vs letting the customer decided which note taking application is better. I Just got this pen today and I will be returning it as i have cheaper paper weight. 

September 22, 2013 06:32
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Annette Coats

I am very sure that this relates to the EVERNOTE application that LiveScribe promotes with their digital pens.  It would appear that they are linking their entire product line to EverNote and perhaps contractually must exclude OneNote 2013 access??

Can't imagine that if this integration was desired by their Board, that top-engineers would still have "no ETA to resolve this issue" after an entire year.  I received the same "cut and paste" answer noted so often above when I spoke with LiveScribe today (25Sept2013).  

It's a quite obviously a business decision by LiveScribe, people.  If they tell us that they have "no plans" or "after EverNote contractual obligations end", might they lose purchases faster?  

I was TRULY interested in the product but now have no choice but to find a new direction.  Most offices primarily use MS Office Products and unfortunately the LiveScribe Agent advised that EverNote CANNOT integrate with OneNote 2013, either.  

Sad but true. No LiveScribe products in our futures. 

September 25, 2013 08:45
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Annette Coats

At this point it makes more sense, for me, to simply invest in MS Surface Pro tablets and use their accompanying stylus/pen to take notes which can then integrate seamlessly into multiple applications.  

In the long run it will be easier and more cost-effective than investing in the specialized paper and the pen offered by LiveScribe.  More importantly, I would rather invest more and know that I can rely on a company that has a proven track record of PROVIDING A PRODUCT THAT IS RESPONSIVE TO THE NEEDS OF ITS CUSTOMERS.  

Clearly those of us taking the time to comment here are only a few of those frustrated and walking past these pens in stores.  

Oh well.  I recommend going a different direction if anyone else's life (like mine) is TIED TO MS Office 2013 and ONENOTE 2013.

September 25, 2013 08:56
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Sid Price

With the arrival of the Livescribe 3 I doubt there will ever be support for OneNote 2013 and the Echo. How anyone can trust this company to support its products is beyond me.

September 25, 2013 09:08
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Joseph Blake

The only workaround I found was print to OneNote.  From the Livescribe desktop file>print>printer>'send to onenote 2013'.  Lame workaround if you ask me but I had to find some kind of solution.  Livescribe dropped the ball on this one for sure.

September 25, 2013 09:18
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Thomas Smith
Sid that's exactly my thought. Could they have fixed this gap, Yes. But they choose not to. The put their development dollars into new products "sky" and the 3. http://www.engadget.com/2013/09/24/livescribe-3-smartpen-fcc-filing... I'm still using my echo till it breaks, or I save up enough for a different solution. I refuse to purchase a new product from Livescribe. Hopefully the iSketchnote kickstart project works as well as their video shows. I prefer writing notes on paper compared to typing.
September 25, 2013 09:20
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Michael Durkin

I have an older Livescribe, which I have thoroughly enjoyed and loved enough to buy one for my daughter in school and for my wife. I was going to upgrade my Livescribe, but REUIRE OneNote 2013 and Onenote 2010 support (for different PC's with different versions that can't be changed, since one is a corporate PC and one is personal).  I also have a Surface Pro tablet and want to keep them all in sync. I am not considering Evernote as a solution.

Sadly it appears that this means the end of the road for me and Livescribe. I have enjoyed it, but it's time to move on I guess.

Looking at the Capturx, which seems to do what I need, albeit rather expensive. Considering a Wacom Bamboo tablet, but that has it's own drag (has to be used with a PC, which is very inconvenient.)

 

September 27, 2013 13:43
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Jason H
Livescribe

All, I still don't have any new news for you on this unfortunately.  I know the 2010 OneNote integration is super smooth and quite useful, however it is still possible to export a pencast PDF from Livescribe Desktop to your computer and then import that PDF (and .png) from your computer into 2013 OneNote, is it not? I know the point is that you shouldn't have to do that, understood, but just want to confirm that you are still able to get your data into 2013 OneNote, correct?  You could also configure a program like Dropbox to automatically sync folders of your choice with OneNote, with which you can share across multiple computers.  

Point being that there are still options available to get your Livescribe data into OneNote 2013.  I am however continuing to push this topic internally as well, for it's quite apparent this integration is important for many OneNote users, and that a solution for this is long overdue.  

 

September 27, 2013 17:43
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Nwillingham

I will be demonstrating  the pen and OneNote to parents at the tech fair at our college family weekend tomorrow and thought it was time I added Connect. I was looking forward to showing how slick it is.  After about 2 hours of unsuccessful messing around I found this thread.  I am not a happy camper. (Not really sure what I'm going to say,because I certainly can't rave - not sure that I'm going to require my students purchase the pen next semester.) I think LiveScribe is going in the wrong direction embracing Evernote at the expense of OneNote, which I prefer and I know I am not alone. The notes you take with the Sky and send to Evernote are not editable.  That is another huge problem and another question I have at the direction LiveScribe is taking. Students need to be able to revise their notes.  I've heard that the Echo is going away. Not a good idea unless you figure out a way to revise notes using Sky.  I just spent the afternoon playing around with Notability, an app for ipads.   It will record a lecture that is linked to text, in this case typing.  You can add drawings, images, and pictures.    And it costs less that $3.  http://gingerlabs.com/   Look out LiveScribe.  And Jason, yes it is true there are work arounds, but why are you pushing Connect it it doesn't really connect.  That is the point.  Why have you been flashing a big "CONNECT" box at me for months if I'm not going to be able to connect.  I see the first post on this problem was January.  That seems like enough time to address this problem, which obviously isn't a priority.  Anyway folks, have fun with Notability.

September 27, 2013 18:47
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crib

Jason H: No, this is NOT a solution of the problem! What we want and need is VECTORIZED DATA inside of OneNote. Without that, it is not even possible to change the line color or thickness or remove some unwanted lines.

Please provide a solution to this problem as soon as possible!!!

September 27, 2013 19:01
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Michael Durkin
There may be ways to integrate by exporting and reimporting, or syncing twice to cloud services (once for the pen and once for the computer) , but that's a non-starter for me. I'm at a point where I need to upgrade, why would I choose that option? Also, I could be wrong, but it looks like LiveScribe has chosen Evermote cloud services. Having done away with the desktop client, it seems to me that this is unlikely to ever work unless LiveScribe builds an interface to Office 365 and or Microsoft's SkyDrive.

There isn't a desktop client to publish content to a local API anymore.

Just my observations.
September 27, 2013 19:06
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Nwillingham

Okay OneNote and LiveScribe fans.  Did you know that in OneNote you can make an audio file?  If you type while you make the audio file, later on you can click on a section of the notes you typed and listen to that section of the notes.  Kind of like a typed Livescribe. It apparently can't link to your drawings in OneNote, which is a nice feature of LiveScribe.

September 28, 2013 16:37
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Kevin Irwin

When you say, "we are working on it", do you mean one dude that hasn't shown up in a year? Perhaps instead of coming out with newer and better, we could take a few moments to update the currently shipping product. 

I am truly disappointed, I have been a promoter of your product for years, and that streak has come to an end. For a year, all we have heard is, be patient, we are working on it, obviously you have not.

October 07, 2013 06:56
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Larry Hattery

Wow, this issue has been open since January and it's still unresolved.  I'm very disappointed in the execution team at LiveScribe.  Like many hardware companies, they think the pen is the product, but the entire solution is the product.  I've bought 3 of these pens over the past few years and I had high hopes in the company, but it looks like another great idea is about to fail due to lack of complete solution...

At this point, you'd be better off turning your source code over to the open source community so they can finish your product for you...

October 11, 2013 12:02
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Ann

Very sad to find this thread.  I was looking at the livescribe echo to use at work, and then realized my sons would probably find it very helpful in school, so I was considering a purchase of 4 pens.  Not connecting to onenote is a deal breaker.  I work for a defense contractor, and our computers are very locked down.  I won't be able to use evernote.  And I don't want to invest in them for the kids if it's a closed platform with no flexibility in the future.  Too bad.  Off to find something different to use.

October 19, 2013 05:14
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Jason Treulich

I want to be a fan of LiveScribe. I recommended it to my friends and colleagues. However, based on the lack of communication (which I find appalling at best) from the LiveScribe product team and the Company's apparent lack of interest in supporting OneNote, I'm moving on. Its sad to see that you (the product team) decided to paint yourself into a corner using an exclusive partnership with EverNote. EverNote has a fine product, but it is not my product of choice or circumstance. If you look at the reports from Gartner and others, Office365 is a HUGE success with a HUGE future. For that matter, so is OneNote. No disrespect intended, but why would you choose to ignore such a potentially huge market? Is your partnership with EverNote a stepping stone towards an acquisition, or are you willingly trying to limit growth and opportunity? And regardless of your chosen direction, your communication with your current and potential user base needs much improvement. 

October 22, 2013 10:22
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Emiliano Mañón

Looks like my colleague has been getting the same run around. Story hasn't changed in a year. My colleague and myself are looking to transition to Capturx. We use for our 300 plus students in our Physics classes. Here was his transcript.

Chris Mon, 10/28/2013 12:12:22 pm  
 
  Hello Steven Carmac. How may I help you?  
 
 
 
 
  Steven Carmac Mon, 10/28/2013 12:12:43 pm  
 
  My echo no longer works with OneNote  
 
 
 
 
  Chris Mon, 10/28/2013 12:12:51 pm  
 
  We do apologize for the inconvenience.
Are you getting an error message/
 
 
 
 
 
  Steven Carmac Mon, 10/28/2013 12:13:20 pm  
 
  "xxx was not sent, unable to send to onenote"  
 
 
 
 
  Chris Mon, 10/28/2013 12:13:54 pm  
 
  Where you able to use this before?
What version of OneNote do you have?
 
 
 
 
 
  Steven Carmac Mon, 10/28/2013 12:14:42 pm  
 
  Yes. My classroom and myself used this. We were on Office 2010 but our school has just been upgraded to Office 365 which includes OneNote 2013
We used to use the Connect Application.
 
 
 
 
 
  Chris Mon, 10/28/2013 12:17:06 pm  
 
  Hi Steven
Sorry
Livescribe Connect is currently compatible with One Note 2010 and not 2013 as you have come across. We have submitted a bug for Engineering regarding this issue and will follow up with you when we have more information.
 
 
 
 
 
  Steven Carmac Mon, 10/28/2013 12:17:58 pm  
 
  Office has been out for year. Is it just now that you guys have been aware.
I'm sorry if I seem angry but I am deeply frustrated as my classroom workflow was dependent on this set up.
These were not cheap tools!
Is there a workaround until this has been corrected
 
 
 
 
 
  Chris Mon, 10/28/2013 12:19:49 pm  
 
  We are aware of this already. I understand how important this is to you.  
 
 
 
 
  Steven Carmac Mon, 10/28/2013 12:21:01 pm  
 
  Is there any kind of indication when support for OneNote 2013 is planned?  
 
 
 
 
  Chris Mon, 10/28/2013 12:21:13 pm  
 
  Yes there is
We dont have any ETA yet
for the workaround, you export a pencast PDF from Livescribe Desktop to your computer and then import that PDF (and .png) from your computer into 2013 OneNote
 
 
 
 
 
  Steven Carmac Mon, 10/28/2013 12:23:11 pm  
 
  That's kind of a pain but it's the only option we have.
Should I expect a fix? It would be very helpful if I knew a fix was coming or not. If not I need to plan to transition to some method.
some other method
 
 
 
 
 
  Chris Mon, 10/28/2013 12:24:53 pm  
 
  Sorry for the inconvenience. Currently, this is one option available to get your Livescribe data into OneNote 2013. We are however continuing to push this topic internally as well, for it's quite apparent this integration is important for many OneNote users
Yes there is. We are still awaiting an ETA for this from our Engineering department. We'll let you know once we have an update.
 
 
 
 
 
  Steven Carmac Mon, 10/28/2013 12:26:12 pm  
 
  Ok. Thank you  
 
 
 
 
  Chris Mon, 10/28/2013 12:26:23 pm  
 
  You're welcome.
October 28, 2013 09:34
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Tobias Künzli
I really would love to buy the new new smartpen. But not before this issue is solved.
October 29, 2013 13:41
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John Branch

So, just to be clear, as long as I'm not using Windows or OneNote I should be ok? I'm a Mac and iOS user and never use OneNote. My company does not allow non-attorneys to connect apps like that to our Office 2010, so I use Evernote due to that reason. I only use Windows at work. Also, with Penultimate being apart of Evernote now, I'm not even sure I need something like this versus just a plain ol' stylus. 

October 30, 2013 11:41
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Priscilla
Livescribe

Hi John,

If you are referring to regular smartpen-Livescribe Desktop functionality then the answer is yes, you shouldn't have a problem.  

Best,

Priscilla

November 08, 2013 18:22
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Kristina Slagle

I just upgraded to OneNote 2013 and found the same problem. The difference in appearance between sending to OneNote 2007 within the Livescribe Desktop and printing to OneNote 2013 is huge--my notes are blurry and almost unreadable in the workaround, compared to the ones I sent prior to upgrading. I find it appalling that this issue has not yet been taken care of, and in failing to do so, Livescribe has just lost a customer that has already adopted their technology, and will lose anyone else I encounter considering their technology. I'm glad I held off purchasing any new notebooks, as I'll likely finish the one I have and retire my pen to a drawer.

November 25, 2013 07:37
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Sandeep Srivastava

This is pathetic I have been waiting for it since forever.. how can you be so slow with the support of OneNote 2013? 

December 25, 2013 12:08
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Martin Tremblay

hi

before buying the new sky smartpen I need to know.....is one note 2013 compatibility issues have been fixed now!!

December 27, 2013 06:40
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Megan Coley

This is terribly disappointing.  As a new user, we see no native support for Windows 8 nor OneNote 2013... strangely, no news visible about Windows 8 and OneNote 2013 / Office 365 support.  Is the company having trouble?

December 27, 2013 19:28
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Nwillingham

I don't think Livescribe is in trouble, I think they have just chosen to go in a different direction, and that is Evernote.  I suspect that the Skye is not OneNote compatible because the Sky is linked to Evernote, but I may be wrong about that.  Norma

December 27, 2013 20:19
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Jason H
Livescribe

@Martin - the OneNote 2013 compatibility issue is with the Echo pen / Livescribe Desktop / Connect application, and is not related to the Sky / Evernote platform.  Note that for a workaround, you can export a pencast PDF from Livescribe Desktop (or Evernote) to your computer and then import that PDF (and .png) from your computer into 2013 OneNote.

December 30, 2013 10:49
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Sid Price

Once again the same old work-around ... why don't you folks get your s***t together and fix the issue so we can use the Echo pen in the way it worked when it was purchased.

December 30, 2013 10:53
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Kevin Irwin

The work around only works, if you do not want to be able to edit your drawings and notes in OneNote. With direct import, it imports it as a vector, and the written text is searchable in OneNote, both features make OneNote a better product than Evenote to use with the livescribe product. It's been way too long now, I'm moving on to a tablet with a stylus, you lost an ambassador to your product, not for your inability to deliver on this, but because, based on your comments to threads like this, you don't even care.

December 30, 2013 11:10
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Nwillingham

After a year, a work-around that doesn't allow  you to use all of your pen's features is not acceptable.  We used to recommend this product to our students.  We are giving serious thought to what we will now recommend instead. We need to do a bit more testing, but it looks like it will be using the insert audio feature in OneNote.  The audio becomes linked to your typed text.  It appears that our students will need to have an external mike.  That is the last bit that we need to test.

December 30, 2013 12:58
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Martin Tremblay

I agree with all. This is not an acceptable workaround. I need full compatibility with onenote 2013.mita sad since i was thinking about buying the livescribe pen, but this is a no go for me sorry! Anyone here have suggestions as what could fit my needs? I need something that fully support onenote. I was checking capturx but seem pricey...

December 30, 2013 13:27
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David Smith

+1 for One Note 2013.  This has been a year people.  FAIL.

January 02, 2014 06:57
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Pete White

+1 for Onenote 2013...wish I'd read this thread first, my Lightscribe will be going back to Amazon, I've just got used to using Onenote, so I don't want to switch to Evernote.  If it's a year and it's still not even on a roadmap, it sure seems like OneNote 2013 will never be supported.

January 11, 2014 16:51
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Howard Sun

First, the lack of Android support, now incompatibility of OneNote 2013. <sarcasm> Great to see a company stand behind their product. </sarcasm> Recommended Livescribe over the years, but seems like it's time to move on. 1 Year with no actual fix for the problem is appalling.

January 14, 2014 08:27
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Marcie Brown-Wendorff

am very disappointed in the excluding of OneNote. I love my pulse and one note but some classes I can't use my laptop and the pen really makes the difference in combining functions and needs. I had lost my docking port for my pulse and was considering upgrading my pen now I won't. I can't stand evernote! This is a sad sad day

January 22, 2014 16:43
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Megan Coley

It would be nice to have an answer from Livescribe as to whether the latest Office/OneNote 2013 will be supported.

January 22, 2014 20:17
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Michael Gehrke

Waiting from 2013 until 2014.

It´s time for a decision: Livescribe or Onenote 2013?

It´s Onenote 2013!

February 01, 2014 07:37
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Greg Fountain

I have to agree, Michael.  This thread was opened on January 25, 2013.  I work in the field of I.T. as a Systems Administrator.  Surely, I would have been fired by now if I didn't have a fix as to why my users couldn't access a critical server in the workplace.  A workaround is just that: a TEMPORARY way of going about things.  Granted, I'm no programmer, but the principle remains.  I'm about to enter nursing school in the fall, and OneNote provides a platform that is easiest for me to manage my studies.  I've tried Evernote, and it is no match to OneNote's simple organizational methods.  When I first received my pen, I showed it to several people I know because I was impressed.  I haven't taken it out of my book bag for at least a year, and honestly, it is beginning to take up space.  I guess I'll have to retire it to the closet like an old relic.  Sad, because the reason I purchased this was for schoolwork and to better myself in my studies.  Surely, Livescribe is not committed to making the device available to those of us using OneNote 2013.

February 01, 2014 07:58
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Larry Hattery
Unfortunately, LiveScribe has abandoned us Windows and Office 365 users in favor of the MacOS, Evernote crowd. It doesn't make sense to me when you consider that nearly all business users are still using Windows and many of those will migrate to Office 365, but I suppose LiveScribe considers themselves a toy for students, rather than a real tool for business. Eventually, most those students will move into the business world, then perhaps LiveScribe will be compelled to pay attention to us business users. But it may be too late as tablets and phones are better able to record sound and take input from a finger or stylus. Good bye LiveScribe, nice try...
February 01, 2014 13:13
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Ed Williams

Anyone wanting OneNote 2013 integration can you please add your request to the getsatifaction.com post:

https://getsatisfaction.com/livescribe/topics/onenote-8wnba

We can only hope this will push it into there radar.

If you want to double up please also post a copy on here:

https://getsatisfaction.com/livescribe/topics/ms_one_note_2013

 

Thanks
Ed

February 16, 2014 12:43
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Sandeep Srivastava

High time "Send to OneNote" support should be brought back now that the new LiveScribe 3 pen has started supporting it..

 

http://www.livescribe.com/blog/noteworthy/2014/03/17/how-to-use-mic...

March 17, 2014 13:32
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Clay Dittman

Just wanted to make everyone aware that this is b.s. I am on a mac and rather than work with the issue and try to fix it, they simply removed OneNote from the connectors on Mac OSX. They are not pleasing the Mac crowd, this is all about high school students and iOS. It's complete crap and I refuse to work backwards for a stupid pen. I went from annoyed to upset after seeing this post over a year old and no fix for integration with OneNote 2013. I am also in I.T.  and run my own company, went back to school this year for computer engineering figured my pen would help out, but what did I get... A pen that should have been discontinued 6 months after it's release. Thanks anyways Livescribe, guess I'll have to use Samsung tablets and OneNote's ability to do this stuff natively and completely digital. See ya

March 24, 2014 20:05