posted this on November 15, 2012 14:50
There are some basic apps on the Sky Pen but I cannot figure out how to add apps to it form the online store. Are these not supported?
No, the Sky Pen does not allow for additional apps to be installed at this time. It may come in a future update, but it's not available now.
Could you tell me why it is not stated very clear, that the sky doesnt allow additional apps on your web page? Instead you write a lot about "Apps for your smartpen". In fact you dont sell a smartpen with the abillity to use the apps.
Your whole strategy seems to be to fool your customers.
Sami, on our online store it says "Echo smartpen applications" for our apps work with the Echo / Pulse pens only. Sorry that wasn't apparent enough - will pass this feedback on to our Web / Marketing teams for consideration, but really the only reference to apps with the Sky pen refers to future possibilities with partners we are working with, and Developers that will soon have a mobile SDK to work with.
I agree, I bought my Sky pen 2 days ago and I'm not very happy with it. It has features that the Echo pens don't have (though they don't work very well), but the Echo pens have features that aren't available for Sky. I think I'm going to return it and keep watching the product for when it finally matures enough to be ready for the real world.
@John, that is correct. With our new business model we are re-focusing the application model that existed with the Pulse / Echo pens to a model that is geared towards the mobile platform market. From our press release:
"In addition to launching the Sky wifi smartpen, Livescribe also announced today the pre-release of the Livescribe Mobile SDK (0.9), with limited availability starting in December. The Mobile SDK will enable the Sky wifi smartpen to connect directly to tablets and smartphones through a WiFi connection. Developers will be able to easily integrate a real-time, pen-and-paper experience into their applications. This is ideally suited for enhancing note-taking apps, document annotation and markup apps, collaboration and messaging apps and even interactive games."
Also, while Echo smartpen users can purchase MyScript software from Vision Objects, one of our technology partners, to convert their handwritten to digital text, we do not currently have a solution for Sky smartpen owners. However, we are now working with Vision Objects to develop a solution for Sky smartpen users and expect it to be available in Q1 of next year. We are also working with another company, TranscribeMe, to provide a high quality audio-to-text service for our customers. More information will be available here when the transcription feature becomes available - http://support.livescribe.com/entries/22287247-20041-transcribing-sky-wifi-smartpen-handwritten-notes. Those are two major applications that we know customers need and want, and we are leveraging our partnership with Evernote to make it happen.
We also know you likely have other ideas for applications, and we highly encourage you to utilize our feature request page here to log your request with us for consideration: https://getsatisfaction.com/livescribe
Also John, to your other question about the share buttons in the notebook, coming in early 2013 you’ll be able to use the printed buttons in the front cover of your Sky wifi smartpen Starter Notebook (or on the sticker sheets) to send selected pages of notes directly to Google Drive, Dropbox, Facebook or your email account (i.e., the “Me” button). Simply tap on one of the icons with your Sky wifi smartpen, tap the pages you want to send and double-tap when you are done. The information is then wirelessly sent directly to the destination of your choice.
If there is anything else I can do to address your concerns, please let me know.
Sami, can you let me know where you see this? If you notice in our store it clearly says the applications are for Echo and Pulse only:
So if there is another spot on the site that doesn't make this clear please let me know and I'll point it out to Marketing. Our intent is not to mislead customers at all. We discontinued our Developer program for applications on the smartpen 7/29/2011, and this was communicated to our user base. So if there is confusion on this still, please let me know specifically where (a URL would ideal) and I'll certainly alert our team to see if we can adjust any phrasing to make sure everyone understands.
You want me to show you your webpage? lol
well, that's exactly the way you mislead customers. as you can see on the attached screenshot you write in big letter about "introducing smartpen applications" and then in small letters deeper into your site, that they will only work on Pulse and Echo".
Is it the customer who has to read the whole website to learn which information might be true?
@Sami - thanks, that helped for I was looking on our USA site, not the German site, hence why I didn't see it. We fixed that page now, sorry for the confusion, it wasn't intentional by any means.
@Melody - we are working on a solution for the sound stickers soon. Not sure about the scientific calculator cards but can check and get back to you....
I recently bought a Sky as well and since I had the Echo before that, I had that already setup on my desktop with the Livescribe software. Now mind you, I have read all of this but being a techie I tried it anyway. While the desktop software does not sync your notes and audio, what I found that it DOES do is install my existing apps on the Sky. I haven't tried them all but the ones I did try ALL work to include Measure, Dictionary and Calculator Card.
P.S. Sound stickers work fine as well
@Connie and all: It is important that you DO NOT USE Livescribe Desktop to install apps on your pen. This can potentially lead to issues that we're trying to understand internally ourselves.
Livescribe Desktop is not compatible with the Sky pens, so please don't try to use it to sync data or install apps onto. We'll have more updates on this in a bit.
That is rather interesting - why would the apps not work with the pen anymore? It seems that all the firmware is the same, with only an addition of a wifi chip. It's like saying that Microsoft Word will not work anymore if you add a new monitor to your computer.... makes little sense to me, and I'll have to agree with John Fearnside that perhaps the pen was released before it was ready (or at least before it was tested).
While we are at it, why wasn't the size of the pen reduced? Seems like the next step in evolution... Anyways, if you guys wait too long - soon you'll have a competitor (I suspect from microsoft land), and then it might be too late.
I actually tried plugging the Sky in just so I could take the apps off as recommended. Now the desktop won't even see it any more. Bad karma. I'm stuck using this pen now that I can't return it but I cannot use it the way it was intended. I have problems using it with everything except my computer and that's the one at home since now (to add insult to injury) I can't even play the audio at work since the darn thing has decided to take issue with my version of IE there. No, it's not the latest version of IE but then that is NOT my call. I work for the govt and they use what they use and I can NOT change that. So here we have it: 1) Can't play the audio on my Kindle Fire HD, 2) Can't play the audio on my Windows Phone 8, 3) can't play the audio on my computer at work and on the my computer at home (Windows 8), I have to play it on the desktop because it won't work playing it thru the Start menu. Isn't this just dandy? I suppose I should be happy that I can still tap on the page and hear my audio. Yeah me.
@Jason H, I too misunderstood that apps could not work with the Sky. I thought, "Well, the sky is so new, maybe they do work, they just haven't updated the language on the Store section of the site" and I proceeded, determined to figure out how. When you click on the "Echo Smartpen Applications" icon. To be most clear, the text in the yellow box at the top could read: "IMPORTANT: Applications can only be used with Echo and Pulse smartpens. You MUST upgrade to the latest version of Livescribe Desktop to install applications. Applications cannot be used [yet?] with the Sky smartpen which uses Evernote rather than Livescribe Desktop."
@Jason H, one further comment to support my point: One of the details that led me to suspect that the store section hadn't been updated yet (because the Sky is so new and therefore perhaps has more functionality than indicated) was this: Under Shop Supplies, when you click on "Sky and Echo Accessories" you get two items that have "Pulse Accessories" as their category. The filtering of the supplies just needs to be a little clearer. Browsing the store using the links from top to bottom gives one the above uncertainty as he goes down the list. He then carries that uncertainty into the applications section at the bottom, thinking "perhaps apps work with the Sky too...". This builds frustration once hopes are dashed.
I got my Sky Pen to sync the first day I had it with Evernote. Since then it won't. Sent a support request several days ago with no response. Not used to such sorry responsiveness or such difficulties with a device. I'll likely return it.
It looks like an agent gave you a call yesterday? It also looks like your case has been escalated. I will have someone contact you today to help you with your issue.
I just bought two 8Gb Sky pens, one for me and one as a gift for a close friend, now i feel very bad for giving my friend a gift that he cannot use.
The sky pen is a very promising product but the decision of relesing it without the features of the previous one is a killing markiting mistake. Backward compitability is a key to the success of any electronic product.
Now two of my friends were about to buy this pen, i don't think they will after i tell them about this.
I hope Livescribe will fix this quickly, and will regain their customers trust.
Fix this and make me happy with my new toy.
unfortunately,I got to know this situation just after I purchased the new line product sky wifi from livescribe...For god's sake, anyone please do something for your customers. its Mar 16th 2013 .When will be the "early 2013"??
The Echo pens and Wifi pens look very similar, and the core functionality of capturing pen strokes and audio is also the same, but they work on different platforms. As you know, the Echo pen works with Livescribe Desktop and the Wifi pen works with Evernote. I think certain assumptions were made about the Wifi pen when it was released because of the similarities. We have tried to make the differences clear by promoting the Evernote platform alongside the Wifi pen. This is our press release at the time of launch, http://www.livescribe.com/blog/press/?p=6741.
It is not our intention to mislead any of our customers, and our app store states that the apps that are available are for Pulse and Echo pens. I am sorry if this was not made clearer and I will see what I can do to make this more prominent.
Jeff, as stated and proven before you did NOT make this differences clear on your german Website. Instead you did everything to mislead you customers, just to make them buy a product that did not have the abilities you advertised. This is called fraud in my Country, in your Country and in all civiliszed countries.
Of course it is your Intention to mislead your customers otherwiese no one would by the sky which does nothing more than take a Picture and upload it to evernote, which you can have with any Smartphone and the free evernote App.
And then all your "first-quarter of 2013" and "early 2013" promises you made. Just another try to Keep customers from sueing you.
If you would have a spark of decency you wouldnt act this way.
Q1 2013 is over! What's with all your promises?
Jason, is there a plan in the future to:
a) release notebooks with the new buttons orb) allow those features (send to email for example) to be accessed from the pen directly, either through the menu or the "there and back again" line or c) sell replacement stickers in the store
My printer doesn't match the specs to print my own.
1st) they said no plan for the my script...
then Q1 of 2013,
now second half of 2013,
i think sky is a very unsuccessful marketing of last years...
I share the frustration of many of the users that are on this forum. I developed a number of documents for use on the Echo smartpen in 2011 and was promised that my documents would be hosted by Livescribe. However, the person in charge of getting my documents onboarded left the company a few months later and my project died.
My project included the following document types:
Day Planner (weekly, dated)
Day Planner (weekly, undated)
Day Planner (daily, undated)
Student Notes (with built in calculator in paper)
Project Management/Project Planner sheets
I am also developing:
Story Arc Development
I developed my own installer for the Echo smartpen and the Pulse smartpen, but it utilizes the Windows operating system. The WiFi pen will not communicate, obviously, with the installer I developed as is.
I've tried to discuss the matter with Livescribe internally about this issue. I have lobbied to get on the new SDK team. My contacts within Livescribe are trying to get me included, but those in charge of the SDK refuse to answer inquiries by their own employees.
Saying I am confused by this behavior is an understatement. Especially considering how hyped up my contacts were when they saw what I have to offer.
I have to agree with all the previous posts. It has taken me a week to finally figure out how to activate and update the firmware - and that was with tech support via email. Now I'm learning that I can't even use the pen with a hand writing ocr/translation. It's now May and I don't see any evidence that there is anything coming soon. I guess it's my bad for not reading all the small print to understand that all the marketing messages about great applications did not apply to the Sky pen. This is very disappointing. Will there be anything coming?
Caveat Emptor - Buyer Beware.
Just to add my name to the list of unhappy and feeling misguided customers.
How do I go about a re-fund for the App that I bought excitedly for my new pen?
Questions for Livescribe - are you still monitoring this forum? If yes, then please share when you expect an OCR/Transcribing application available for the Sky pen.
All, yes, we still monitor the forum. We are still collaborating with partners to create a solution for OCR/Transcribing for the Sky wifi smartpen. Unfortunately it's taking awhile to solidify this, for since the launch of Sky, partner business models and plans have evolved, so we've had to realign development plans accordingly. So the good news is that we do have a plan in mind and are working towards it, but I don't have a solid ETA for you. The best I can say is that we are currently scheduled to deliver it this year though, I just can't provide a better timeline than that at the moment.
@Henry, applications aren't really refundable unfortunately. If it's MyScript you purchased, that works with the Echo pen, so not sure what your requirements are, but if converting handwriting to digital text is a must for you, you may want to consider returning Sky and purchasing Echo so you can use MyScript with Livescribe Desktop. If that's not a option though, I suggest contacting us directly at firstname.lastname@example.org and we'll see what else we can do to assist you.
Is there any news about the option to work/read oflline notes? Preferably in PDF?
What newsletter do I need to subscribe to be the first to hear about this?
Please advice (and hurry, as I agree with others that this product is sold now actually is not the quality that was expected as a newer version).
OK Sami, we all get your frustration, and we share parts of it; but ease up just a little and find something more meaningful in life to get so worked up about.
Thank God i found this page. I was all excited about upgrading my old livescribe pen and just browsing around the net for reviews. Looks like I won't be upgrading if I can't keep my apps and honestly, after reading this thread, I may just throw my old pen away and boycott this company now.
mama mia! looks like you guys need to get the functionality promised in early 2013 at least by the end of the year.
i hope you guys realise the potential of your product before the gp realise such limited functionality.
i think sami that it wasn't intentional. you should get over it mate.
lets just hope these guys sort out their functionality issues. because we all have these pens now. we're stuck with them.
@Sami - please specify the wrong statement written on the outside of the product so I can consult with our Legal team. If you'd like a refund please contact us directly at email@example.com with your proof of purchase and we'll see what we can do for you.
Is there any updates on handwriting-to-text app for Sky?
Of course not. Well yes... it will be ready early 2013... whoops... maybe early 2014 or early 2015 or....
@Sriraam - this is definitely on our roadmap but we do not have an ETA for release yet. We realize you have been waiting anxiously and patiently, but we generally do not publicize our roadmap. Will update you once we have something more concrete.
Is there any news when there may be any use of apps on this pen? I just got it for school and got very excited when I was looking at the apps and saw some organic chemistry things that would help me greatly, I didn't read the fine print until I got the pen out and set it up that it was only for your last two models... ???? How in the world are apps not supported yet?!
Is there any news about the option to use the notes offline? Still find it annoying to be online all the time and can not store notes offline and use them offline.
The more and more I "test" my pen I wish I would've gotten the already tried and true Echo pen. You haven't really answered a lot of questions for anyone and I wish you were more on top of keeping your customers updated. It seems that the previous commenter has asked his question more than once and it has yet to be updated.
I like the question he added at the end of his last post; "What newsletter do we have to subscribe to to be made aware of when these things are going to happen?"
You should also do an open exchange for products that we are unhappy with. If I wanted the Echo instead of this pen that doesn't do half the things the Echo can, you should change it out...
@Jessica - we discontinued our app program a couple of years ago, so apps are no longer being developed for the Echo/Pulse smartpens. At the moment there is no plan I'm aware of to change that, and development of applications for the Sky wifi smartpen are limited to specific partners. We are moving more towards working with select partners on integrations, like we just launched with TranscribeMe: http://bit.ly/14vfPOX With that said, we DO want to provide Sky users with the ability to convert their handwritten notes to digital text, but still no ETA for that at the moment. I likely won't be able to announce that until we actually release it, just as I just did with TranscribeMe.
For more updates you can subscribe to our newsletter here: http://www.livescribe.com/blog/noteworthy/category/buzz/ (the link seems to be broken at the moment but we will have that fixed ASAP) or our Announcements and Policies forum here: https://support.livescribe.com/forums/363644-Announcements-and-Policies
Lastly, if you want to pursue other options, just email us at firstname.lastname@example.org and reference this post and we'll make sure you're a happy customer, no problem. We'll want to confirm proof of purchase at the very least, and with that I'm sure we can come up with something that works for you.
@Miguel - Please reference our KB article here that deals with offline usage: https://support.livescribe.com/entries/22935016-82302-WIFI-Accessing-notes-audio-when-offline Are you requesting the ability to view your pencasts (animated replay of notes + audio) offline? If so this is a well-known feature request and we are working on a solution, but no ETA yet. Our CEO addressed this in an announcement a few months ago though, so be assured this is a priority for the company.
Apps are no longer being developed for the Echo and Pulse smartpens? I beg to differ, actually. I still develop for these products, although I am not directly affiliated with Livescribe... I was still a part of the developer program when it was open source in 2011.
In the next week, I will be doing a major overhaul of my site, www.serioustangents.com for those of you that have shown me support and have, since 2011, downloaded my various day planners and applications. I am extremely excited to report that the various documents I detailed in one of my above posts will be available for purchase and download for use with the Echo and Pulse smart pens. Day Planners, music staff sheets, project planners, meeting minutes, writer's plot development tools, and more will be available.
I'd make these documents available for the WiFi versions of the pen as well, but thus far my requests to join the "specific partners" have not met with success. Just putting out there, LS, that I have these documents and more tested and ready for hosting. The AFD files are the same from the Sky/WiFi pen as they are for the Echo and Pulse... just lack the means of getting them ON the pen. Something I suspect was an intentional business decision.
@Joseph - thank you for that clarification! Sorry, didn't mean to discredit any independent developers working on apps for the Echo/Pulse smartpens. Although Livescribe is not supporting the development of apps via our app store any longer, independent developers that already had access to the SDK before we discontinued the program can certainly continue to develop apps on their own.
I'm passing your info on to the appropriate contacts internally now, Joseph, as well.
@Joseph- thanks for the insight.
@JasonH- let the powers that be known that those of us who really want to believe in the sky pen are growing restless in light of information like what this very talented Joseph has shared with us. The product has so much potential and we have honestly bought these pens with the potential in mind. It seems that the sky is only meeting between 30%-40% of its true potential. I'm all for patience but... there is a limit and it's approaching soon.
I'll make a deal with livescribe. Don't treat me (us) like a sucker. And we will remain loyal customers. No ETA for these features is... well to be honest after spending so much on a pen, UNACCEPTABLE!. Be honest with us or you might lose us all together. If you can't realise the potential of your own product then open it back up to 3rd party developers.
As requested I have passed your feedback on to the powers that be. Thanks for the input, much appreciated. All I can add is that we are working diligently on integrations and more features and will deliver on these ASAP.
Why would you stop development on apps? With some of these things I think it would be a great tool for students and others... Think of the possibilities it could have for MANY people if you were to allow those people to continue to develop tools for your product. It would make your product untouchable by others by such a long stretch!
I'd also have to agree with Joshua, patience is nice and all; but if we pay 169 or more for a product than it should've been at it's full capacity or at least ALMOST. But as it seems it's been 9 months since even this question was asked initially and not only did the person that asked it not get what they asked for, you did the complete opposite!
=/ I'm trying to make up my mind if I want to have faith in you guys technologically and stick with my new Sky pen or if I should switch to the Echo. Or if I should just get rid of it altogether and see what else if out there...
Jessica, the decision to discontinue the developer program was made two years ago, note this press release here: http://www.engadget.com/2011/07/02/livescribe-axes-developer-developer-program-to-focus-on-the-clou/
Our focus is on cloud services now, but as it stands now, apps are still available for the Echo/Pulse pens. If the availability of these apps are more important to you than the functionality available (and coming) with Sky, then contact us directly at email@example.com and we'll see what we can do for you.
In Jason's defense, and in defense of Livescribe in general, I understand their decision to halt development for applications. While my own reasoning may be wrong, I understand that the internal operating system utilized by the new Wi-Fi pen is not based on Java but instead on a completely different internal operating system. This would prevent my tap-and-play applications that I have developed for the Echo and Pulse smart pens to be usable on the Sky versions. It'd be like running a Windows application on a Mac OS.
I don't develop operating systems for a living, so I couldn't tell you why the Wi-Fi functionality that is the major selling point of the Sky could not be added to the internal OS of the Echo pen so it would recognize the Wi-Fi hardware... which would have been the best of both worlds from a consumer point of view. I suspect a licensing issue of some form that tied the developer's hands.
However, having said that applications developed for Echo do not work in Sky, that does not mean documents are exclusive to Echo or Sky. I may develop a Microsoft Word document on a Windows platform, then import it to Mac and be able to read and understand it. The AFD files (which are the "Document blueprint" used by the pens to recognize the dot pattern they are writing upon and used by the Livescribe Desktop and Evernote to generate a background that your writing strokes are overlaid upon) are, to the best of my knowledge, the same on both pen types.
Looking through the applications that are available on the Livescribe Store for the Echo and Pulse... well, I admit there are not many that are interesting or useful in my mind. Sound effects, Hangman, a couple MP3 players... to be honest the only application that I really like is the Zork game. And yes, I've developed a few of my own applications in the subsequent years following the closure of the store. A simple tap and play role playing game, a stand-alone dice roller, and other little things that I suspect would have garnered some interest from other people.
There has been many postings and references to focusing on "The Cloud" which, by definition, is a focus on what happens to the document you've written up after it has been downloaded off your pen and is wirelessly sent to the Cloud of the Internet. I'm not sure what, beyond sharing my document with others and interpreting what I've written in other mediums (using OCR technology of some kind), can occur in the Cloud... but I'm sure Livescribe has something planned. That is the hope, anyway.
Granted, the Echo and Pulse pens have the functionality to export documents in the form of an interactive Adobe PDF file. These PDF files will play back the audio and writing. There also is the option for pencasts. So, the Wi-Fi pen's real usefulness is the ability for the pen to upload your documents any time you are within range of a wireless hotspot that you're synchronized with. At work, Starbucks, your home, wherever you have Wi-Fi, you can upload your notes to a central repository stored "On the Cloud."
As it is a conscious choice to purchase the Wi-Fi version of the pen versus the Echo version of the pen, the real question becomes "Do I want to have a wireless connection to upload my documents to "The Cloud", or do I want to be able to play Zork or purchase/install Daily Planners, Meeting Minutes, and other documents to enhance my Echo/Pulse pen?" Because it really is one or the other.
Me? I own an Echo. Have owned it going on 3 years now. Should it die, I would probably buy another Echo ... assuming I felt the need to continue using this kind of technology. That is because for me, personally, I have no use to upload my documents wirelessly to a cloud. I am sure there are others that do, but it's not something for me.
Very sobering and sensible Joseph. Thank you.
I guess I want it all. Cloud syncing and full functionality like your apps provide.
Maybe I'm/we're looking at it the wrong way. Evernote is open to third party dev. Maybe we could get the same functionality of apps like yours through developing through EN. Like an en app that searches LS notes for tags and todo entries and the like?
I dunno. Time will tell.
I bought the Sky Wifi, it now stays unused in my drawer.
For more than a year they promised us an update while they had a different product in their kitchen, the correct term now is that the technology is abundant.
Just don't buy their products any more.
Their model has pretty much been to abandon prior platforms when the new one came out. Now that the 3 is out, the Sky has been cast aside. It was always buggy with Evernote. The pen had a lot of promise, but has failed to live up to its' early promise. Having bought each generation up to now, I am unwilling to keep throwing money down a black hole when the data is basically of limited use.
Dear CEO, as you promised, please give me (us) a ETA now, as it has been more than a year...
Last time I checked I got this: "@Miguel - Please reference our KB article here that deals with offline usage: https://support.livescribe.com/entries/22935016-82302-WIFI-Accessing-notes-audio-when-offline Are you requesting the ability to view your pencasts (animated replay of notes + audio) offline? If so this is a well-known feature request and we are working on a solution, but no ETA yet. Our CEO addressed this in an announcement a few months ago though, so be assured this is a priority for the company."
So, the pencasts offline, will that work this month? (and free for extra charge)?
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