posted this on September 27, 2012 05:54
My computer is unable to detect my pen, I have already updated the software and restarted the computer. This is light bolt showing on my pen but the computer is just not making the connection.
Yesterday, the computer still shows usb not recognize, but today it's not showing anything.
Livescribe knows my pen is there, but not connecting.
Lightening bolt on
Is there anyway to get live support?
I see that you have created a support ticket. If you're still looking for live support, you can start a live chat session with one of our support agents by going to the link below:
In my case, the livescribe don't know my pen is there, light bolt is on but no detection from the computer.
Same case here. I tried all the things you mentioned, but it is still not working....
I have purchase 2 different pens, spent over 3 hours and read every tech note there was on trying to get this pen installed on my Win7 x64 system. I have been in touch with tech support and been told to follow the same troubleshooting steps that I found on their web site again and again. They are like robots offering NO real thinking as to why I keep getting an error that the device driver software was not successfully installed.
Their installation process has no log files, at least any that I can find, to record what might be happening. In addition to that, I have asked to simply be able to download a driver for my system. The respond has been that the driver is in the package when you buy. How asinine. They offer no real solutions as to why the product will not install.
So for all this aggravation, I am making the time to let others know to STAY away from this product. It is poorly made and more poorly supports. Don't waste your valuable time on a product that just pain is a crap shoot to get to work.
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