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80511 - ECHO/PULSE - Transferring Windows Livescribe Desktop data from PC to PC

posted this on August 13, 2011 00:31


copy, transfer,old computer,new computer,duplicate


Issue / Question

80511 - How can I transfer my Windows Livescribe Desktop data from one computer to another computer?

Solution / Answer



CLICK HERE to use our interactive guide for this article.  




…or you can read the sections below.


If you need to transfer your Livescribe data from one computer to another, please follow the steps below.


NOTE: Data folders cannot be transferred from Windows to Mac - 80503 - Can I transfer my Windows Livescribe Desktop data to my Mac Livescribe Desktop (or vice versa)?


Also note that you can only transfer the Livescribe data folder from a 64-bit machine to another 64-bit machine or a 32-bit machine to another 32-bit machine.  Data folders from 32-bit machines are not compatible with 64-bit machines - you would have to export data as .pencasts in this scenario and then import them into the new computer's Livescribe Desktop (see 80504 - ECHO/PULSE - Exporting pages and audio as a .pencast file using Livescribe Desktop).


To check your machine type:


  1. Windows 8 - Press the Windows (between “Control” and “Alt”) and “X” key at the same time.  Then select “Control Panel > System”.  Windows 7/Vista/XP - Click on “Start”, right-click on “Computer”, and select “Properties”.
  2. Look at “System type:” for the processor type - 64 or 32.


To transfer your existing data from Windows Computer #1 to Windows Computer #2:


Step 1


Copy your data from computer #1 to a removable storage device by accessing 80011 - How can I back up my Windows Livescribe Desktop data?


NOTE: Make sure to follow the steps in the article above.  In order to continue you must have the latest version of Livescribe Desktop installed on both machines before transferring your data.


Step 2

On Computer #2 you will first need to make sure hidden folders are visible.  To do so:


  1. Click on the Windows “Start” button (Windows 8 - right-click in the lower left corner).
  2. Select “Control Panel”.
  3. Windows 8/7/Vista - From Category view click on “Appearance and Personalization” and select “Show Hidden Files or Folders” OR from Icons/Classic view double-click “Folder Options” and select the “View” tab.  Windows XP - From Category View click on “Appearance and Themes” and double-click “Folder Options” OR from Classic View double-click “Folder Options” and select the “View” tab.
  4. Under the “Hidden files and folders” section, if not already selected, select the radio button labeled “Show hidden files and folders” and click “OK”.


Step 3

Now you can save the stored data folder from Computer #1 to Computer #2.  To do so:


  1. If installed and running, shut down Livescribe Desktop.
  2. Windows 8 - Click the folder icon on the taskbar to open “File Explorer”.  Windows 7/Vista/XP - Right-click on the Windows “Start” button and select “Open Windows Explorer” (7) / select “Explore” (Vista/XP).
  3. Windows 8, 7, and Vista navigate to “C:\Users\your_windows_account_name\AppData\Local”.  Windows XP navigate to “C:\Documents and Settings \your_windows_account_name\Local Settings\Application Data”. 
  4. If there is an existing “Livescribe” folder in this location, right-click on the “Livescribe” folder, select “Rename”, and rename your “Livescribe” folder to something else (for example “Livescribe - Old”.  This way you can keep the new files as a backup in case you need to access them later).
  5. Drag the “Livescribe” data folder from your removable storage device into the “Local” folder (Windows 8, 7, and Vista) or “Application Data” folder (Windows XP).  If you are prompted with a “Confirm Folder Replace” option, PLEASE CLICK “No” AT THE PROMPT and go back to step 3. (above) to rename the “Livescribe” existing folder.  Otherwise you will end up merging your old data folder with your new data folder which will corrupt the files.
  6. If not already installed go to and install Livescribe Desktop on your new machine.
  7. Run Livescribe Desktop.
  8. All of the data from the Livescribe Desktop that was saved on Computer #1 will now be showing in Livescribe Desktop on Computer #2.


Please let us know if you are not able to access your Windows Livescribe Desktop data after following the steps above.

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