Knowledge Base and Forums/Knowledge Base/FAQs and Troubleshooters

85202 - ECHO/PULSE - Trying to create User Account - “There was an error creating your user account” (Windows) / “Account creation failed” (Mac)

Brian
posted this on August 13, 2011 00:32

$Keywords$$Keywords$

Issue / Question

85202 - I am trying to create my Livescribe Desktop Online User Account but keep getting an error message “There was an error creating your user account” (Windows) / “Account creation failed” (Mac). 


Solution / Answer

If you are trying to create your Livescribe Online User Account and are getting the error message:

 

“There was an error creating your user account.  Please try again.” (Windows)

 

or

 

“Account creation failed.  Click OK to continue.” (Mac)

 

…this could be a result of already having that Livescribe User Account set up from a previous attempt, not having an internet connection at the time, or because a proxy server at work or school is preventing the Livescribe Desktop from communicating with our web servers. 

 

If you are behind a proxy server please reference 80405 - Can I log in or register my smartpen using Livescribe Desktop if I am behind a proxy server or firewall?

 

If a proxy server is not the issue, and you believe you have a User Account set up already:

 

  1. Click “OK” to close the error window.
  2. In the Online User Account window select “Use my existing account” and enter the email address and password you think you set up previously. 
  3. If you get an error message logging in, please reference 85203 - I am trying to log in to my Livescribe Desktop Online User Account but keep getting an error message:  There was an error logging you in to Livescribe Desktop (Windows) / Login failed (Mac).
 
Topic is closed for comments