To update your smartpen with the latest firmware, please open your Livescribe Desktop and dock your smartpen to the charging cable. We recommend that you plug your cable into a USB port directly on your computer as opposed to a USB Hub or USB monitor port.
If not already prompted for an update:
Users of Windows Livescribe Desktop can select “Help > Check for Updates” and update the smartpen firmware and desktop software. The firmware update can take approximately 10 minutes.