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80800 - ECHO/PULSE - Updating smartpen firmware using Livescribe Desktop

Brian
posted this on August 13, 2011 00:31

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Issue / Question

80800 - How do I update my smartpen firmware using Livescribe Desktop? 


Solution / Answer

 

NOTE:  Users of virtual machine software (Parallels, VMware, etc.) should do this update from a standard Windows PC or Intel based Mac to prevent problems with the loading of the new firmware and applications to the smartpen.  Please see 80002 - What are the Operating Systems that Livescribe Desktop is compatible with?

 

 

To update your smartpen with the latest firmware, please open your Livescribe Desktop and dock your smartpen to the charging cable.  We recommend that you plug your cable into a USB port directly on your computer as opposed to a USB Hub or USB monitor port. 

 

If not already prompted for an update:

 

Windows

Users of Windows Livescribe Desktop can select “Help > Check for Updates” and update the smartpen firmware and desktop software.  The firmware update can take approximately 10 minutes.

 

NOTE: If you haven’t installed Livescribe Desktop but need to update the smartpen firmware OR if you cannot update the firmware due to a slow internet connection, a network proxy server (for help with a proxy server please see 80405 - Can I log in or register my smartpen using Livescribe Desktop if I am behind a proxy server or firewall?), or some other reason, please reference 29000 - Manual Windows smartpen firmware update utility).

 

Mac

Users of Mac Livescribe Desktop can select “Livescribe Desktop Help > Check for Updates” and update the smartpen firmware and desktop software.  The firmware update can take approximately 10 minutes. 

 

NOTE: If you haven’t installed Livescribe Desktop but need to update the smartpen firmware OR if you cannot update the firmware due to a slow internet connection, a network proxy server (for help with a proxy server please see 80405 - Can I log in or register my smartpen using Livescribe Desktop if I am behind a proxy server or firewall?), or some other reason, please reference 29100 - Manual Mac smartpen firmware update utility).

 

 
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