Welcome to Livescribe Customer Support!

The Livescribe Customer Service mission is to solve customer issues by delivering high quality solutions that enable you to use Livescribe products to enhance your productivity, knowledge and creativity. By visiting this page, you can stay updated with announcements, get answers from the community and share your feature suggestions with us.


You can also submit a request or send us an email at cs@livescribe.com.

Get Support
New User
Congratulations on your new smartpen!

Don't Forget to Register Your Smartpen!

With a registered smartpen and a Livescribe account you can:

  • Create a personal MyLivescribe account with 500MB of free online storage for all your pencasts
  • Share your notes and audio publicly or privately from your MyLivescribe account
  • Add applications to your smartpen
  • Receive special offers and updates from Livescribe
Self-Service
Quick links to key resources and tools

Track Your Order

Waiting for your order to arrive?
Get your order status here:

Check Order History

Software Downloads
Software and Reference Documents Downloads

Reference Documents

System Requirements

Release Notes

Helpful Solutions
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