Knowledge Base and Forums/Livescribe Forums/Livescribe Smartpen

Smart Pen Says No Paper Replay Sessions

Casey Truffo
posted this on Feb 02 16:34

I am on a Mac OS X 10.7.2. Livescribe Desktop 2.8.2

Echo 8GB Pen Fw 2.8.1_58486

When connecting to Livescribe desktop today, I got the KB article window and it took me to an article that said my clock was corrupted and to reinstall Livescribe desktop - which I did. 

Then the last 2 pages in my notebook would not transfer to the desktop -so I quit and restarted a Desktop a few times... plugging an unplugging my pen. Livescribe Desktop was not responding so I had to force quit it.

Then my pen stopped responding. So I turned it off - wouldn't accept the "off" so I started pressing buttons on the Nav plus section inside my notebook. I ended up with the Delete All sessions prompt. I tried to get out of there - pushing other up and down arrows on the nav section and couldn't move from that prompt. Pen wasn't responding. So I shut it off and when I restart it says there are no paper replay sessions on the pen. It says there is 6630 MB available.

My questions are:

1. Have I actually deleted the data from the pen or is it there and somehow I can still access it?

2. What happens if I reconnect my pen to Livescribe Desktop - will I lose the data from the notebooks there?

3. If indeed I have deleted the data from the pen, wouldn't I have more than 6630 MB available?

Thanks in advance for your answers.

Casey

 

Comments

User photo
Casey Truffo

After speaking with a Livescribe agent, I ran the Pen Flash Utility to get me back to FW 2.8.0 and still it says no recorded sessions and only 6635 MB available.

February 02, 2012 18:38
User photo
Casey Truffo

This is resolved by wonderful Michael on the chat. Thanks!

February 03, 2012 11:14