Hello.

I have a LiveScribe Pulse 2GB pen with Firmware v 2.2. There is content on the pen that I do not want to lose.

I have a new computer running Windows 7 Professional. I do not have LiveScribe Desktop running on any current computer, though I have my old Livescribe data from a prior computer backed up somewhere.

My primary question is that I want to install Livescribe Desktop and download the pen recordings to my computer. I DO NOT want to lose the data on the pen.

What is the proper, safest way to do that?

In the past, I have lost data when my Pen crashed, and I am afraid of losing data from the pen, as it is not stored on Desktop yet.

Some other more specific questions:

* Am I required to upgrade the firmware on my pen to the current version?
* If I upgrade the pen, will I lose my data? (I had lost data once before.)
* Should I instead install an older version of LiveScribe Desktop first?

I'd appreciate knowing the most certain path to installing Desktop and backing up the data safely.

Thanks for your help.

-Mark