Knowledge Base and Forums/Knowledge Base/FAQs and Troubleshooters

93000 - Updating Flash Player and clearing the browser cache

Brian Kaliher
posted this on August 13, 2011 00:33

$Keywords$$Keywords$

Issue / Question

93000 - How do I update Flash Player and clear my browser’s cache?


Solution / Answer

 

 

If you are experiencing issues with accessing or viewing online content, you can try installing/updating Flash Player and clearing your browser's cache. 
 
NOTE: If you are accessing Livescribe Online through Livescribe Desktop, by default our software uses Internet Explorer if you are a Windows user and Safari if you are a Mac user. In this case these are the browsers you should update Flash Player and clear the cache on. If you are accessing Livescribe Online through a browser then update that particular browser.


Updating Flash Player
If you don’t have Flash Player installed you can get the latest version by going to:
 
 
If you have more than one option (for example “Flash Player 10 for Windows Internet Explorer” and “Flash Player 10 for Windows”), please make sure to install each one.
 
If Flash Player is already installed please make sure you have the latest version by going to:
 
 
 
Your version of Flash Player will display in the upper right which you can match against the current versions of Flash Player in the chart below.
 
If you have an older version of Flash Player, select the “Player Download Center” link located above the Player Version chart and install the latest version of Flash Player.
 
Try accessing the content once more.
 
Clearing Browser Cache
If you are still having an issue, try clearing your browser’s cache. If you are trying to access a file using Livescribe Desktop, for Windows users open an Internet Explorer window and follow the steps below. For Mac users open a Safari browser and follow the steps below. 
 
 
Internet Explorer 7 and 8
 
1.      From the main menu go to “Tools” and select “Delete Browsing History…”
2.      For “Temporary Internet Files” click the “Delete” button.
3.      If you get a message “Are you sure you want to delete all temporary Internet Explorer files?” click “Yes” and click “Close” when it is done.
4.      From the main menu go to “Tools” and then select “Internet Options”.
5.      Select the “Content” tab.
6.      Click the “Clear SSL state” button. Click “OK” at the message and “OK” again to close the window.
7.      Close all Internet Explorer windows.
 
 
Firefox 3.6+
 
1.      From the main menu go to “Tools”.
2.      Select “Clear Recent History…”.
3.      For the “Time range to clear:” select “Everything” and click “OK”.
 
 
Firefox 3.5
 
1.      From the main menu go to “History”.
2.      Select “Clear Recent History”.
 
 
Firefox – Pre-3.5 versions
 
1.      From the main menu go to “Tools” and then “Options…”
2.      Select the “Privacy” button.
3.      Click the “Settings…” button.
4.      Checkmark the “Cache” option if it is not already check marked and click “OK”.
5.      Click the “Clear Now…” button.
 
 
Safari
 
1.      From the main menu bar select “Safari” and then “Reset Safari…”.
2.      Uncheck all options except “Empty the cache”.
3.      Click the “Reset” button.
 
 
Chrome
 
1.      Click on the Tools option (picture of a wrench – upper right corner).
2.      Select “Options”.
3.      Click the “Under the Hood” tab.
4.      Select the “Clear browsing data…” button.
5.      Un-check all options except “Empty the cache”.
6.      For the “Clear data from this period:” / “Obliterate the following items from:”  drop-down menu select “Everything” / “the beginning of time”.
7.      Click the “Clear browsing data” button.
 
 
Try accessing the content once more and the content should display. If you still cannot access the content please let us know.
 
Topic is closed for comments